ACCOUNT MANAGER / DUBAI

Your main objective will be to manage the customer relationship in the region. The main tasks of the position are:

Customer relationship

• Ensure a long-term relationship with its portfolio clients.
• Manage customer performance in accordance with signed contracts.
• Coordinate, conduct and lead client meetings
• Manage economic outstandings and customer reminders in partnership with the accounting department.
• Reduce and control customer disputes
• Carry out the launch review of new contracts when necessary
• Develop activity on existing products and promote OEMServices on new products by working jointly with the sales force.

File monitoring 

• Assist, when necessary, in drafting sales contracts with the Sales department or supplier contracts with the Strategic Partnerships department.
• Coordinate technical files with customers when requested by the technical team as required • Coordinate and write operational procedures.
• Participate in the development of customer offers if necessary.
• Participate in the definition of the implementation of local resources (logistics centers or representation at the customer).
• Manage modification campaigns in coordination with the technical team if applicable products.
• Coordinate logistics flows with all stakeholders (internal, suppliers, customers) to achieve objectives.
• Report and escalate when necessary to your direct and transversal hierarchy (General Manager, Strategic Partnerships, Finance, etc.)

Regulation

• Coordinate the quality loop and progress actions with the client(s)
• Monitor disputes with the quality team.

Customs :

• Ensure compliance with regulations in accordance with the instructions of the Customs manager Be an actor in the environmental approach by respecting internal processes, operating procedures and internal awareness, particularly regarding selective sorting Non-exhaustive list