Senior Key Account Manager

Customers’ relationship:

• Ensure fulfilment of performance.
• Monitor contracts compliance and regulatory requirements in area of responsibility.
• Maintain positive relationship with customers.
• Prepare, coordinate, and conduct customers meetings.
• Manage and solve claims by setting up associated corrective plans.
• Ensure customers satisfaction.
• Lobbying to promote OEMServices at VP and C-Level.
• Prospect for business development
• Manage the contract sustainability and provide means to improve it.

Operations monitoring:

• Support, when necessary, suppliers’ contract writing in conjunction with the Strategic Partnerships.
• Coordinate technical queries from the Customer upon request from the technical department.
• Coordinate and write down operational processes.
• Be part of the bidding process upon request.
• Be part of the definition and set up of internal requirements (warehousing, support in-site within customers’ facilities).
• Manage and follow up retrofit campaigns in conjunction with the technical department.
• Coordinate logistics flow in conjunction with all the stakeholders (internal, suppliers, customers) in order to reach the goals.
• Report and escalate to the direct and transversal management (GM, CEO, Strategic Partnership, Finance, Sales).

Quality:

• Support our process of continuous improvement with vendors and providers.
• Follow up open quality actions until closure.

Regulation:

• Support our Customs Manager to enforce customs and transport rules.
• Any other ad-hoc duties as assigned.

Autonomy:

• Ability to propose solutions requiring managerial validations and ensure implementation.
• Coordinate project with other departments and directors of departments and report to the management.

Travel:

• Regular travel to be expected between 30%.

Technicity:

• Skills improvement on the tools and be a creative force.